Refund & Return Policy

At SHINELIX, we want our customers to have a satisfactory shopping experience.

Returns

You may request a return if:

• The product arrives damaged or defective

• You receive the wrong product

• The product is significantly different from its description

Return requests should be submitted within 7 days of receiving the order.

Please contact us with your order number and clear photos or videos showing the issue.

Products should be unused and, where applicable, returned in their original packaging.

Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the applicable refund will be processed through the available payment method.

Shipping charges may not be refundable unless the return is due to an error on our part or the product was received damaged or defective.

Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, personalization, or other product-specific reasons. Any applicable restrictions may be mentioned on the relevant product page.

Contact

For return or refund requests:

Email: AWAISTIK40@gmail.com

Store Name: SHINELIX